Homework #2 for MGT3000

Organizational Management
HW # 2
Matthew Henderson

1. What do you think is your strongest component of cultural intelligence?  Your weakest?  How would you go about shoring up your weaknesses?

Personally, I think my strongest component of cultural intelligence is Mindfulness.  I generally find that if I am mindful of my culture, knowledge and skills often follow naturally.  My weakest component of cultural intelligence would probably be Knowledge.

I could probably improve my knowledge by being Mindful and paying attention to and taking note of cultural subtleties, while at the same time increasing my repertoire of cultural skills.

2. What steps could a company take to avoid making product design and marketing mistakes when introducing new products into India?  How would you go about hiring a plant manager for a facility you are planning to build in India?

A company can take the time to gain knowledge of the Indian culture.  For instance, if a company was knowledgeable of the Indian culture, they would not introduce beef as a product because most Indian cultures see the cow as a sacred animal.  In South India, meat of any kind would not be terribly appreciated because the majority of that culture is vegetarian.  Having that knowledge will save a company from making some very costly mistakes.

My first requirement for a plant manager in India would be that they have an in-depth knowledge of Indian culture… preferably someone who has lived in India for a given time and has been a part of its culture.  It would also be advantageous if they had experience with my culture so that they could be a bridge between the two cultures.  Other than that, they would also need excellent interpersonal, communication and organizational skills… and a good attitude.

3. How might the social value of low versus high power distance influence how you would lead and motivate employees?  What about the value of low- versus high-performance orientation

If I were to find myself managing a high power distance environment (which I would prefer to never do) I would probably lead and motivate employees by using intimidation, discouragement and fear (ie: “my way or the high-way”).  Military boot camp comes to mind as an example of a high power distance environment.  I think it would be a position delivering more negative than positive affirmation; more punishment than rewards.

If I were to find myself managing a low power distance environment I would probably lead and motivate employees by using rewards and encouragement.  I would probably have a closer personal relationship with the employees and acknowledge their achievements as well as giving them credit for the overall company achievements.  Likewise, I would share in the responsibility of failures and/or mistakes.  This would be an environment of positive affirmation, encouragement and rewards.

In a high performance oriented environment I would probably lead and motivate with blunt, direct, explicit and concise criticisms, directions and feedback.  I would encourage education and further education and I would reward those whose performance stands above the others.

In a low performance oriented environment I would lead and motivate by creating a culture of ideal performance.  I would have a closer personal relationship with the employees and encourage them to take the time they need for their personal affairs.  I would value creativity and innovation over performance.

4. Should a multinational corporation operate as a tightly integrated, worldwide business system, or would it be more effective to let each national subsidiary operate autonomously?

A multinational corporation should try to attain a balance of autonomy and integration.  Depending on the cultures of where the subsidiaries are located, too tight integration would most likely mean that the corporation adheres to only one culture and this could cause some disturbances in the internal and external environment of that corporation.  Too much autonomy could cause individual subsidiaries to develop their own internal cultures that might not meet the intended brand of the corporation.  I think a corporation should maintain a certain level of autonomy and allow some cultural differences, but they should also maintain a level of integration so that those autonomous cultures don’t veer too far off course.  In terms of effectiveness, subsidiaries will be more effective if they can develop their own autonomous cultures and/or environments, though not necessarily more efficient for the overall corporation.

Homework #1 for MGT3000

Organizational Management 
Homework # 1

Matthew Henderson

Please type your answers, and submit in class by due date

1. What do you think are the most important forces in the external environment creating uncertainty for organizations today?  Do the forces you identified typically arise in the task environment or the general environment?

Customers – Task Environment
Competitors – Task Environment
Suppliers – Task Environment
Labor Market – Task Environment
Technological – General Environment
Natural – General Environment
Sociocultural – General Environment
Economic – General Environment
Legal/Political – General Environment
International – General Environment

2. Why do you think that many managers are surprised by environmental changes and unable to help their organizations adapt?  Can a manager ever be prepared for an environmental change as dramatic as that experienced by airlines in the United States following the September 11, 2001 terrorist attacks in New York and Washington?

Many managers only deal with a few external factors.  This provides mostly internally focused environment.  However, when external factors increase or change, internally focused managers may be unprepared, unable or unwilling to adapt to these changes.

Managers can be prepared for environmental changes using various strategies, including: boundary-spanning roles, interorganizational partnership, and mergers or joint ventures.  These methods can help an organization adapt to even the most dramatic of environmental changes.

3. Why are symbols important to a corporate culture?  Do stories, heroes, slogans, and ceremonies have symbolic value?  Discuss.

Symbols help identify an organization’s key values, beliefs, understandings and norms.  They are important in helping an organization identify itself.

Stories, heroes, slogans and ceremonies all have symbolic value.  They serve as the rhetoric used within an organization to improve morale, set standards and reward exemplary work.

4. General Electric is famous for firing the lowest-performing 10 percent of its managers each year.  With its strict no-layoff policy, Valero Energy believes people need to feel secure in their jobs to perform their best.  Yet both are high-performing companies.  How do you account for the success of such opposite philosophies?

General Electric has created an achievement culture where Valero Energy has created an involvement culture.

General Electric has created a highly competitive, no-nonsense, environment where the manager’s performance literally determines whether he/she keeps his/her job.  This drives competitive people to perform to the best of their abilities, and if they don’t make the cut, there’s someone waiting to replace them.  So General Electric is always providing to their customers, people who strive for excellence in a very specific area.

Valero Energy’s involvement culture emphasizes involvement and participation of employees.  These employees are given the time to adapt and learn new and various ideas.  This fosters a well-rounded and adaptable employee/manager.

General Electric employees are most likely highly driven and experienced in a very specific area whereas Valero Energy employees may be more relaxed and able to address a broader area and adapt to new areas too.

Economy: Who am I? for SOC 1010

Jesus made me a socialist.  Well, he had some outside help, but I like to think he was the initial influence in my economic stance.

My father was a pastor my entire childhood, so I grew up listening to Bible stories and learning about the supposed perfect example of a human; Jesus.  The majority of my childhood, I was raised with emphasis in the values of love, benevolence, sharing, empathy and compassion.  Jesus portrayed these traits, and since as a Christian, I had no other choice but to strive for perfection, I learned these traits as well.  However, while Christianity is the American religion of choice, its teachings also lead those who follow closely to that which is fundamentally “un-American;” Socialism.  It’s a confusing dichotomy for me now, let alone when I was a child. 

Matthew 5:42 says, “Give to the one who asks you, and do not turn away from the one who wants to borrow from you.”  And yet, Capitalism remains.  Jesus fed the masses with two fish and five loaves of bread, and yet Socialism is “an attack on Americanism.”  Confusing indeed.  Who knew that being nice could be a plight on society?

Of course my family protected me from the economy throughout my childhood, and living in a tiny town in Wyoming, even if I had my own money there were limited options on where to spend it.  And even though my family provided for my needs, it seemed a constant burden to do so.  I often heard my parents refer to themselves as lower-middle class.  Even though I had no idea what this meant at the time, I understood its effects.  I could not afford the toys my friends had and there was an unspoken understanding that the kids who brought a sack lunch, instead of eating cafeteria food, were lesser beings.  And while this economic standing made me feel like less of person, there were still those who were even lower than my status and I typically felt more akin to them than the bullies of the higher status.

Eventually, I learned to find satisfaction in what I had and if I did want something new, I used a great deal of discernment in choosing the things which would stretch my parent’s money the furthest.  I took up hobbies that required little income, save an initial purchase of equipment, and found great enjoyment in the simplicity of these activities.  To this day, the majority of my hobbies are somewhat self-sustaining, and those that are not usually fade with time.

So then I went to college.  I attended a small private Christian college in Northern California.  I was anxious to get out of Wyoming and my parent’s alumni status as well as my father’s seminary affiliation made this college my escape of choice.  Though I didn’t pay for my own tuition, I did earn what spending money I could.  It wasn’t much at the time and I didn’t have much to pay for since most of my expenses were covered.

As much as I enjoyed making new friends at college, I still found myself trapped in a Christian bubble of a society and I wanted out.  My school efforts started to decline and eventually I lost my financial aid which is exactly the time that the economy slapped me in the face.

I decided to drop out of school and pursue a life in “the real world.”  Having no college degree and no trade of choice, I was a bit lost.  With the help of some relatives and close friends, I eventually found a job which would cover the costs of my living independently.  Suddenly I went from the protection of my family’s lower-middle class status to lower class status.  And while I was making ends meet, it was a daily struggle to do so.  This was my initiation to the cutthroat world of business.

This was about the same time that Orwell and Steinbeck came into the picture.  I had read both previously, however, I never related to the material as I did at this time.  Both of their descriptions of the struggling proletariat were never more familiar or personal than now.  Their writings took anchor to supplement my already socialistic views.

In hindsight, whatever economic troubles I had were generally related to the fact that I never considered my money my own, I would (and still do) use my money to help my friends and loved ones and even the occasional random stranger, even at the expense of my own needs.
 
It took a while, but eventually I worked my way up the economic ladder to a point where I was, once again, in the lower-middle class.  I was able to supply my basic needs and still have a seemingly insignificant amount of money left for recreational use.
 
Eventually, I took my leave from Northern California and moved to the Los Angeles area which is where I really took notice of the economy as the income to cost of living ratio was much different.  I found a job in Information Technology (my career of choice at the time) and made significantly more than I ever had in Northern California.  However, because of the exponential increase in living costs, my additional income meant little or nothing.  I lived in Los Angeles for about six years before I realized that I was just spinning my wheels and not going anywhere, financially, socially, spiritually or otherwise.

So I moved to Denver at the suggestion of a friend who lived here.  I moved in with a suggested roommate and began looking for work.  About a month after moving, I met a few guys who were freelance graphic designers and we got along well, so we started sharing a work load.  This led to the start of my own business.  The idea of working for myself appealed to me.  Little did I realize it was anything but.  Suddenly, I was paying business taxes and was the CEO and only worker of a corporation.  Still, I pressed on and provided the best quality product I could.  This went on for about five months until the aforementioned business partners suddenly decided to pull out of our agreement.  To this day, I’m not sure why, but the decision left me on my own looking for clients and, once again, struggling to make ends meet.

Frustration with this struggle gave way to my closing my business and moving on to a more stable income of a full-time job.  Once again, I found myself working in I.T.
  
This is where I remain today, and in a way, I wouldn’t trade it for anything.  I have a steady income, challenging work, a few extra bucks and the free time to spend it how I prefer.  My benevolent ways still promote spending what little money I have on others, but I like to think I’ve found a good balance of capitalism and socialism, if that’s even possible.

Film Review of Grass for SOC 1010

Grass did a good job of using statistics and numbers to persuade the viewers to adopt an “anti-prohibition” standpoint on marijuana.  The use of government costs on drug wars was very influential in portraying the “outlandish” and “desperate” attempts of the US Government to control the issue and spread anti-drug propaganda.

The film’s use of verbiage and editing in portraying the government exposed its own propagandist goals.  While those opposing the enforcement of anti-marijuana laws were described as “skeptical,” and “impartial.”  Officials enforcing the laws were described as emotionally driven (i.e. “furious,” “saw the entertainment industry as degenerate”, etc..) which leads the audience to believe that marijuana laws are based solely on misinformation and misdirected malcontent.  At the same time, when anyone was shown broadcasting something anti-marijuana, there were several cut scenes showing the errors of these “supposedly trustworthy” media sources.  The outtakes attempt to portray the uncertainty, ineptness and general buffoonery of these officials and media representatives.

Grass follows the stigmas of marijuana from social pre-deviance to crime, while at the same time trying to claim that its government enforced criminalization is, in itself, deviant.  The movie claims that, at one time, marijuana was socially acceptable.  According to our textbook (pg. 118), “a stigma is a negative label that devalues a person and changes her or his self-concept and social identity.”  The film portrays the negative stigma towards marijuana and its use as deriving from bigotry, prejudice, and/or racism.  In this way, the film argues that the negative stigma of marijuana is founded on the negative stigmas of prejudice.  It’s a veritable I’m not stupid, YOUR stupid” argument which most likely only appeals to those who already have a preference towards one side or the other.

Crime is defined as, “a violation of societal norms and rules for which punishment is specified by public law.”  The use of marijuana did become a crime and did become punishable by public law.  The movie argues that it should have never happened in the first place and that the law itself is criminal because of its inefficiency in being enforced.  It argues that the vast expenses incurred by the war on marijuana could be construed as a crime against society.


In summation, the film begs the viewers to ask who the “real” criminals and deviants are, the government or the marijuana users.  Unfortunately, the argument also seems to be propaganda vs. propaganda and there seems to be little impartial evidence to support either side.

Diameter of the Sun for AST 1040

Statement of Purpose:  Find the diameter of the Sun

Statement of Procedure:  Cover a mirror with a piece of cardboard with a 7mm circle cut out of the center.  Mount the mirror to a camera tripod.  Position the tripod and mirror 6 meters (6000mm) from a shaded wall.  Adjust the mirror so that the sun reflects through the hole in the cardboard and projects onto the shaded wall.  Measure and record the diameter of the reflection on the wall.  Repeat 3 times.  Using these measurements, calculate the diameter of the sun using the formula D/L = d/l or D = d/l*L.  D is the diameter of the Sun in kilometers, L is the distance to the Sun in kilometers (150000000km), d is the diameter of the projection in millimeters, l is the distance to the projection (from the mirror) in millimeters.  Example (using data for first measurement): D = d/l*L  -- D = 55/6000*150000000 --  D = 1375000.  Using the 3 calculated diameters, find the average diameter of the Sun by adding all three and dividing by three.

Data:

	"d" (in mm)	"l" (in mm)	D=d/l*150000000 km
1	55	6000	1375000
2	56	6000	1400000
3	58	6000	1450000
Average			1408333

Statement of Conclusion:  According to Google, the actual diameter of the Sun is 1391000km.  So my measurements weren’t too far off (1.25%).  My measurement from mirror to wall may have been slightly more or less than 6000mm.  Also, my projected image may not have been exactly straight on with the wall, which may have caused some skewing.  I’m pretty sure the mirror I used wasn’t magnifying, but it was a cheap mirror so there may have been some slight concave/convex parts to its surface.  My circular hole in my cardboard may not have been quite 7mm and also may not have been absolutely circular.  But even with all those imperfections, I’m pretty satisfied with my results.

1)      Throughout the year, the Earth varies in its distance from the Sun.  Would it make a significant difference (say, 10 percent or more) if you did this again six months from now?

a.       According to science.nasa.gov, when Earth is closest to the Sun (perihelion) the distance is 147500000km.  When Earth is farthest from the Sun (aphelion) the distance is 152600000km.  If I use these distances in my equation, the resulting diameters vary about 2% increase or decrease.  The projected image will also increase or decrease with distance to the Sun, but only by about 1mm, so the difference is almost too small to be measurable.  If I attempted this project again six months from now, I would expect my answers to be nearly the same with variations of less than 10% difference.

2)      Does it make a difference if you do this in the morning, noon or afternoon?  Why or why not?

a.       As long as the Sun is completely over the horizon, the time of day shouldn’t matter significantly.  Because of the curvature of the Earth, the Sun is slightly further away before or after noon (just as you are further from the sun at midnight rather than noon), but this distance is negligible in our calculations. The ideal time to take measurements would be at the Sun’s apex in the sky because this is the time that you would be closest to the Sun during Earth’s rotation. 

3)      Could you use this technique with the Moon?

a.       Providing you can get a reflected image, this method could only be used on the Moon during a Full-Moon phase.  In any other phase, you could not measure the diameter of the projected image.

4)      What is the one essential piece of data – that you do not directly measure – that you must have to determine the Sun’s diameter?

a.       The distance to the Sun.

5)      If you already knew the Sun’s diameter, could you determine the piece of data mentioned in the question above from the process in this activity?  Why or why not?

a.       Yes.  The equation would change from D/L = d/l  to  L =D/(d/l).  Because we have the measurements of three of the four variables, the equation is easily solved.

Example (using data for first measurement & actual diameter of the Sun): L = D/(d/l)  --  L = 1391000/(55/6000) --  L = 1391000/.0091666667 --  L = 151745454km.

Radar Ranging of Venus for AST 1040

Statement of Purpose:  Determine the distance and diameter of Venus based on radar data and arc seconds recorded on 3 separate dates.

Statement of Procedure:  The data given was in minutes and seconds.  The first step in this procedure was to convert those times into seconds by multiplying the minutes by 60 and adding the remaining seconds.  These were the times of a round-trip to Venus and back on radar beams (which travel at the speed of light).   The time it takes light to travel to and back from Venus can tell us the distance to Venus.  Light travels at 300,000km/s and our first trip took 574s.  So we can find the distance by multiplying our recorded time by the speed of light and dividing by two (for half the round-trip): (574x300000)/2 = 86100000km.  Then using the graphic we can count the apparent arc seconds of Venus at the same time the radar beams were sent.  The arc seconds are then converted into degrees by dividing by 3600 (since there are 3600 arc seconds in a degree).   Using this Angular Size and the Distance, we can find the true size of Venus by multiplying the two and dividing the sum by 57.3 degrees (Radian).  Using the data of 3 dates, we can average our measurements by adding all three and dividing by three.

Data:

Date	One-way Timing (sec)	True Distance (km)	# of ticks	Angular Size in degrees	True Diameter(km)
11/15/2005	574	8.61 x 107	29	0.0080555556	12104
11/30/2005	426	6.39 x 107	36	0.01	11152
12/15/2005	364	5.46 x 107	47	0.0130555556	12440
Average					11899

Statement of Conclusion:  The actual diameter of Venus is 12103.6km.  So my results weren’t too far off (204.6km difference).  Considering I was using data recorded by someone other than myself, I’m not exactly sure what I could have done differently to get a more accurate result.  I did consider rounding the angular size but noticed quickly that my results became further off after rounding.

1)      Could this procedure be used with other astronomical bodies such as the Sun, Mars or Jupiter?  Why or Why not? 

a.       Depending on the body’s composition will determine whether or not this method may or may not work.   If an object has an atmosphere, radar (radio) waves may or may not be able to penetrate the atmosphere depending on its composition and density.   This procedure can only be used if the wavelength of the sent beam will penetrate and return through the atmosphere of the object (if it has one).  This method will almost always work with objects in our solar system which do not have an atmosphere and have a measurable angular size.

2)      Why would this method not be used with distant stars?  (There may be more than one answer here.)

a.       The closest star (Proxima Centauri) is 4.2 light years away.  That means a round trip at the speed of light from Earth to Proxima Centauri would take 8.4 years.  Considering the Earth’s rotation and orbit, this procedure would take precise timing and calculations to send a signal and receive the bounced signal 8.4 years later.  And then only if Proxima Centauri (or another object) has a penetrable atmosphere.

b.      The other problem with this method is getting an accurate reading on the angular size of a distant star.  Even Proxima Centauri is so far away that getting an accurate reading on its angular size would be incredibly difficult if not improbable.

c.       Another problem would be that the signal would gradually lose intensity as it travels further.  The returning echo (if there is a return echo) would be so faint, it would be nearly impossible to detect.

d.      Another problem might be finding an unobstructed direct path to a distant star.  The space between may be filled with particles, gasses, ice, or other objects that may absorb, deflect, scatter or even bend our sent light signal.

3)      What would be different if we used data for different dates?

a.       If the dates were different in this exercise the distance of, and therefore the angular size of Venus would be different.   As both Earth and Venus travel around the Sun in their respective orbits, Venus may appear to have a larger or smaller angular size depending on its respective distance to Earth.  While the angular size might change, the radar beams should also change, respectively.  If Venus is closer to Earth, Venus will have a larger angular size and a shorter radar time.  If Venus is farther from Earth, it will have a smaller angular size and a longer radar time.  The radar time and angular size of Venus will change in proportion to each other.

4)    Would this procedure work with other forms of electromagnetic radiation such as visible light or infrared light?  Why or why not?

a.       This procedure will work with other forms of electromagnetic radiation given the object being measured.  The moon is currently under scrutinous observation with laser beams (visible light).  However, depending on the atmosphere of the object being measured will determine whether this method will or will not work (see question 1).   The wavelength of the light must be able to reflect off of the object’s surface and return to Earth.  Unless, of course, the object’s atmosphere is what is being studied.  If the object has no atmosphere, this method would probably work with most forms of light.

Film Review of We Live in Public for Soc 1010

Personally, I was most attracted to the film’s music selection.  I have seen hundreds (possibly thousands) of documentaries.  In my experience, documentaries generally tell a story from a one-sided perspective, most of them have an agenda (i.e. make the primary character look good, incite anger against “injustices”, etc...) and most of them use music to appeal to the emotion of the audience.  It’s hard to deny that music can intensify or even create the emotion the filmmaker was looking for.  For example, most horror movies are much less suspenseful when on mute; it’s the music that creates an atmosphere of suspense.

We Live in Public used this technique of emotional appeal through music, but in a very choreographed way.  The music selected for the scenes were typically popular songs from the same era as the scene and also had the emotional appeal to compliment the content of the scenes.  This is a brilliant idea to appeal to the audience of the same era while encouraging emotion and at the same time setting a chronological frame of reference.

While music can strongly encourage an emotional connection this can also be a weakness.  To the conscientious observer, music can also expose the motives of the filmmaker.  Throughout the film, when Josh is speaking about himself or when someone is speaking about Josh, there is soft, ambient music in minor keys, which is generally used to incite sympathy or sadness.  In the opening scenes when the film is talking about people losing their identities and becoming a statistic, the music is eerie, strings driven, offset chords, which is generally used to encourage suspense and/or fear.

According to the music, the film was meant to sympathize with Josh Harris as a person and condemn the influence of the internet in our society.  In a way, it seems like an apologetic film as if we (the audience) should forgive Josh Harris for his foresight and contribution to the advancement of technological society.  It urges us to acknowledge the separation between Josh (the person) and the ever advancing internet (the monster).  It’s a little bit like Dr. Frankenstein.

Josh’s “social experiment”, Quiet, fell a bit short of the experimental standards.  Even Josh admitted that he didn’t know what to expect as a result of the experiment.  According to the Scientific Method, an experiment should have a theory, hypothesis, variables, data and an explanation of results.

Quiet had a theory, but that was about it (as far as we understand from this film).  There was no hypothesis, there were no variables, there was a lot of data, but no explanation of results.  From a scientific standpoint, Quiet comes off as more of an eccentric person’s personal party than a true experiment.

That personal party did have some revealing responses, however the responses were never explained and there was seemingly no sociological advancement or understanding as a result.

Quiet did have a very interesting insight on culture.  By creating this isolated group of people (some more exhibitive than others, but all probably had some sort of exhibitionism) Josh’s experiment showed how cultures and/or sub-cultures adapt.

The people in this experiment adapted to their conditions of no privacy and no identity.  While some people seemed to struggle with this more than others, it seemed the majority learned to adapt to the situation.

However, it was stated in the film, “If you ask someone to take off their pants, they won’t do it.  If you have a camera and ask someone to take off their pants, they probably will.”  This suggests that the idea of being watched (or “fame”) causes individuals to act in “unusual” behavior.

So perhaps Quiet was an experiment to see if a culture’s “unusual” behavior can or will adapt and become usual and at what pace.